If you’ve done all of this and you still have not received your refund yet, please contact us at items Only regular priced items may be refunded, unfortunately sale items cannot be refunded, it can only be exchanged.Įxchanges We only replace items if they are defective or damaged. There is often some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted. If you haven’t received a refund yet, first check your bank account again. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or Bank Account Transfer or Vodafone, Etisalat Cash. We will also notify you of the approval or rejection of your refund with in 5 business days. Refunds Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Please note that we will only initiate the return process once. It will be your responsibility to follow up with the shipping courier until we receive the returned item/s. Once we initiate the return process, you will receive a call from the shipping courier on the mobile number you listed in your account.
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Gift cards Downloadable software products Health and personal care itemsSpecial OrdersDeposites Printed GoodsWater Toys We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Perishable goods such as food, flowers, CDs, newspapers or magazines cannot be returned. Several types of goods are exempt from being returned. It must also be in the original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Returns Our policy lasts 14 days (unless present in exception list below).
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